None of our products are made with ingredients that contain gluten, with that said, we are not certified gluten free so if you have a gluten allergy, please enjoy at your discretion.

Yes, with the exception of allulose, which is made from non-gmo corn, all our ingredients are regeneratively farmed. 

The packaging for our chocolate bars is 100% recyclable. Like most modern day packaged food companies, we are working on alternatives to stand-up pouches. 

It depends on your allergy! If you are looking to consume one of our chocolate bar products, rest assured that any SKU’s without nut inclusions are made in a separate nut free facility as are our chocolate chips. 

Yes! Our chocolate is certified organic and made with love. It’s also gluten-free, soy-free, dairy-free, Non-GMO, and vegan, so you can indulge without worry. We source our cocoa beans  and raw cane sugar from small, regenerative farms in Ghana, supporting sustainable farming practices and empowering local communities. Every bite you enjoy helps make a positive impact on the planet and the farmers who grow the cocoa. 

We’re so glad you asked! At GoodSAM, we’ve made a big commitment to sustainability and using ingredients that support a healthier planet. Allulose, though a popular sugar substitute, doesn’t align with our regenerative practices. It’s derived from corn and processed in a way that doesn’t quite fit our environmental goals.

That’s why we’ve chosen regenerative organic cane sugar. It’s a cleaner option that not only supports sustainable farming practices but also gives you a more natural, delicious sweetness. Plus, it aligns perfectly with our mission to offer better ingredients while keeping our products as tasty as ever. Want to taste the difference? Try one of our new chocolate bars here!

Allulose is a rare sugar (NOT a sugar alcohol). It is processed using enzymes in the same way erythritol is. It does not impact blood sugar and studies have shown encouraging data that indicate that allulose does not create tummy troubles. Some people are sensitive to allulose (only you can know your body best!) and we do not condone its use for any medical condition. 

Yes, you can still find a few of our allulose-based products on our website, Amazon, and Thrive Market for a limited time. Stock up while supplies last!

Not in the least! Our quality remains our top priority. Regenerative organic cane sugar brings all the flavor you love with an even better impact on the environment. It’s a win-win for taste and sustainability!

We're on it! Once you place your order, we get everything packed and ready to go within 24-48 hours. We like to keep things simple with standard USPS shipping for most orders (Flat rate $9). How long it takes to get to you depends on where you're located—it varies a bit.

Just a heads-up: if Mother Nature throws us a curveball—like a scorching heatwave or wild storm—we might speed things up a bit to make sure your goodies arrive in tip-top shape. Your satisfaction and the freshness of your treats are our top priorities all the way through the shipping journey.

We're all about making sure your chocolates arrive just as delicious as when they left our hands, especially when it's hot out. When temperatures hit 75°F or higher, we go the extra mile by packing your order with ice and insulation. This helps keep everything nice and cool during transit.

Now, when it gets really scorching—like over 100°F—well, we've got to put safety first. Shipping chocolates in such heat can be risky for their quality, so we hold off until things cool down a bit.

Your satisfaction is key, and we truly appreciate your understanding and support as we prioritize the quality and safety of your purchases.

Right now, we're shipping to North America—specifically the United States and Canada. If you're outside these areas - Stay tuned by subscribing to our newsletter. We'll keep you posted when we expand our shipping options internationally. Thanks for your interest in GoodSAM!

When it comes to shipping to Canada, the cost depends on a few factors like the size, weight, and how quickly you'd like your goodies to arrive. For example, sending our delicious fruit chips is different from shipping chocolate with chill packs—it affects both the weight and the need for speedy delivery.

FYI: there may be duties when your package arrives, which you'd need to take care of. How these duties are calculated is handled by Canadian customs, so it's a bit of a mystery to us too!
Keep in mind, international shipping rates tend to be higher because of handling and processing fees that carriers charge. Rest assured, we don't add any extra handling costs beyond what the shipping carrier requires.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Fair Trade is a third party certification that licenses out their label for brands to use and for farmers to pay into. When a brand commits to fair trade, it is committing to paying certain premiums to ensure workers are taken care of. We support the idea of Fair Trade however believe that this system could improve its traceability and effectiveness in benefitting farmers. Our direct trade program is exactly what it sounds like. We form deep partnerships with our farm partners and pay them directly without any middlemen or third party certifiers involved. As a result our farm partners are paid a respectable wage. GoodSAM also takes 1% of our topline sales and puts it directly back into the farm communities. We do this by collaborating to solve relevant problems and create lasting impact. You can find out more about our efforts through our Impact Report. 

GoodSAM’s Direct Trade program is beneficial to farmers because they are ensured a living wage, it cuts brokers and middlemen out of the system and GoodSAM invests 1% back into the communities we work with. To learn more about our Direct Trade Program, check out our Impact Report. 

Regenerative agriculture is an approach to farming that incorporates all of the cycles of nature to improve soil health while also producing high quality food and fiber. This method of agriculture provides ecosystem benefits through circular farming practices that implement diverse crop rotation, incorporate animal integration, limit soil disturbance and build upon agroforestry systems.

Conventional agriculture is a prescriptive approach to farming with the goal to maximize crop or livestock yield. This method of agriculture typically relies on chemical inputs like genetically modified seeds, synthetic fertilizers, and chemical pesticides to increase farm production. This style of farming typically sacrifices soil health and can lead to negative short term and long term ecosystem outcomes.

GoodSAM works with individual smallholder farmers, cooperatives and associations. Co-ops and Associations are organized groups of smallholder farmers. GoodSAM exclusively works within these systems.

Please reach out at hello@goodsamfoods.com 

GoodSAM digital gift cards can only be redeemed on our website, goodsamfoods.com

Yes, the balance on a gift card can be used for multiple purchases as long as there is still a balance available.

Yes, the gift card balance applies to the total value of an order, including taxes and shipping.

Yes, gift cards can be used together with discount codes on the same order.

Yes, you can apply multiple gift cards to a single order.

No, a gift card cannot be used to purchase another gift card.

A gift card can be used for the initial order of a subscription but cannot be added as a payment method for recurring subscription payments. An eligible payment method must be added at checkout for future payments.

Enter the unique gift card code in the appropriate field during checkout. Gift card codes are not case-sensitive.

If the gift card balance is equal to or greater than the order total, simply click “Complete order” to finish the purchase.

If the gift card balance is less than the order total, you can choose an additional payment method for the remaining balance before completing the order. This includes the option to add another gift card.

At this time we are not hiring but anyone interested in working with GoodSAM can send resumes to: hello@goodsamfoods.com