At GoodSAM, we stand behind the quality of every product we make. If something isn't right, we're committed to making it right.
Damaged, Incorrect, or Defective Orders
If your order arrives damaged, contains the wrong item, or you believe a product is defective, please contact us within 14 days of delivery at hello@goodsamfoods.com.
To help us resolve the issue quickly, please include:
- Order number
- Photos of the product and packaging
- A brief description of the issue
After reviewing your request, we'll determine the most appropriate resolution, which may include a replacement, store credit, or refund.
Product Quality Concerns
If you believe a product purchased directly from GoodSAMFoods.com does not meet our quality standards, please contact us within 30 days of delivery.
To help us investigate, we may request:
- Photos of the product
- Lot code
- Best By date
- A brief description of the issue
Each request is carefully reviewed by our Customer Care team. Depending on the circumstances, we may offer a replacement, store credit, or refund at our discretion.
Our GoodSAM Promise
We want you to shop with confidence.
If you're trying a GoodSAM product for the first time and it simply isn't for you, we're happy to offer a one-time First Purchase Promise for eligible purchases made directly through GoodSAMFoods.com.
This promise is limited to one approved first-purchase satisfaction claim per customer or household and applies to reasonable household purchases only.
Approved refunds under our First Purchase Promise:
- Apply to the purchase price of the eligible product(s) only
-
Do not include original shipping charges
- Are issued to the original payment method
This promise is intended for first-time product experiences and is not intended for repeated claims, large-volume purchases, or misuse.
Food Safety & Returns
Because we sell food products, we are unable to accept returns or exchanges. This helps protect the safety and quality of all products we sell.
If there's an issue with your order, please contact us—we're always happy to help find the right solution.
Shipping
Once an order has been shipped, delivery timelines are the responsibility of the shipping carrier.
While we cannot issue refunds for carrier delays that are outside of our control, we'll gladly assist with investigating shipping issues.
If your package arrives damaged or appears to have been lost in transit, please contact us as soon as possible so we can help.
Purchases from Other Retailers
Products purchased through grocery stores, retailers, or other third-party websites are subject to that retailer's return policy. If you have a product quality concern, we'd still love to hear from you and will gladly work with you to help resolve the issue.
Before You Contact Us
To help us resolve your request as quickly as possible, please include:
- Order number
- Photos of the product and packaging (if applicable)
- Lot code
- Best By date
- A brief description of the issue
Questions? We're always happy to help.
Email us anytime at hello@goodsamfoods.com.
