Got Questions? We’ve Got Answers!
We’re here to help! From ingredients and shipping to sustainability and gift cards — this is your go-to guide to all things GoodSAM. Grab a snack and dig in.
Orders & Shipping
How long does GoodSAM shipping take?
Orders usually leave our warehouse within 24–48 hours, and we ship via USPS.
We know you’re excited to get your snacks, so we move fast! You’ll get a tracking link as soon as your order ships, and while delivery times depend on your location, most orders arrive quickly enough to keep your snack stash stocked.
Does GoodSAM ship outside the U.S.?
Yes, we ship to the U.S. and Canada.
For our Canadian friends, shipping costs and duties vary based on order size and customs. We hope to bring GoodSAM to more countries soon — sign up for our newsletter so you’ll be the first to know.
Our Products
Nuts
Are GoodSAM nuts regeneratively farmed?
Yes. All of our nuts are organic, Non-GMO and come from small family farms using regenerative practices that protect the planet and build healthy soil.
From macadamias in Kenya to Brazil nuts hand harvested in the Amazon Rainforest, every bite supports farmers who care for the land as much as you care for what’s on your table. It’s better for the earth, better for the farmer, and better for your snack bowl.
How are GoodSAM nuts processed?
We keep things simple so you taste the full flavor and quality of the nuts — no additives or overprocessing.
- Macadamia Nuts: Raw are truly raw — no heat, no steam. The roasted ones are oven-dry roasted without oils, then salted lightly with sea salt. Each batch is tested for mold and mycotoxins.
- Brazil Nuts: Raw, hand-harvested from Amazon agroforests, kept as close to nature as possible.
- Pecans: Lightly steamed to remove skins, processed in a peanut-free facility that only handles pecans.
Walnuts: Regeneratively grown in California and pasteurized as required by the FDA, processed with strict allergen cleaning protocols.
Are GoodSAM nuts gluten-free?
Yes — while we aren’t certified, our facilities don’t process wheat or gluten-containing ingredients.
We keep production safe for gluten-sensitive snackers, so you can enjoy them without worry.
Do GoodSAM nut products contain other allergens?
Our nuts are processed in facilities that handle other tree nuts and dried fruits.
We follow strict allergen management, but if you have a severe allergy, always read the label or reach out for more information.
Fruit Chips (Healthy Snacks for Kids)
What are GoodSAM fruit chips made of?
They’re 100% real tropical fruit — like bananas and pineapple — grown regeneratively, with nothing added.
Crispy, naturally sweet, and loved by kids, they’re a snack parents can feel good about packing in lunchboxes or serving after school.
Are GoodSAM fruit chips fried?
No — they’re baked, never fried.
You get all the satisfying crispy crunch without added oils, making them a wholesome snack for the whole family.
Coffee
Is GoodSAM coffee organic and ethically sourced?
Yes. Our coffee is regeneratively grown by small family farms in Colombia and purchased through Direct Trade partnerships.
That means farmers are paid fairly, soil stays healthy, and your morning cup supports thriving farming communities.
Is GoodSAM coffee mold-free?
Yes — we third-party test for mold, mycotoxins, and contaminants.
It’s coffee you can feel good about, from the flavor in your cup to the impact on the ground.
Chocolate-Covered Macadamia Nuts & Chocolate-Covered Mango
Are GoodSAM chocolate-covered snacks organic?
Yes. Our chocolate is certified organic, Non-GMO, vegan, gluten-free, soy-free, and dairy-free.
We pair it with buttery macadamias or sweet dried mango for the perfect everyday indulgence — equally at home in a gift basket or your pantry.
Why did GoodSAM switch from allulose to cane sugar?
We now use regeneratively grown organic raw cane sugar.
It’s better aligned with our values, minimally processed, planet-friendly, and still every bit as delicious.
Are GoodSAM chocolate products safe for people with nut allergies?
Some are! Our chocolate-covered fruit, chocolate-covered macadamia nuts, and bars without nut inclusions are made in a nut-free facility.
Check labels to be sure, and reach out if you have questions — we’re here to help.
Do you test GoodSAM chocolate for heavy metals and contaminants?
Yes. All chocolate products are tested for heavy metals, mold, and mycotoxins.
It’s part of our commitment to quality, safety, and trust.
Sustainability & Sourcing
What does regenerative agriculture mean at GoodSAM?
It’s a way of farming that restores soil health, supports biodiversity, and strengthens communities — without relying on costly certifications that can exclude small farmers.
We work directly with farmers who avoid tilling, grow diverse crops, integrate trees and animals, and protect water sources. Regeneration isn’t just a farming method — it’s our way of building a healthier planet and food system.
What’s the difference between Fair Trade and Direct Trade?
Fair Trade is a certification; Direct Trade is a relationship.
We build direct, long-term partnerships with farmers, pay fair prices, and collaborate on shared goals — no middlemen, just trust.
Where does GoodSAM source ingredients?
From more than eight countries, including the U.S., Mexico, Colombia, Kenya, Peru, and Ghana.
We go where the best ingredients grow, always partnering with small farms committed to regeneration and quality.
Gift Cards
How do I redeem a GoodSAM gift card?
Enter your gift card code at checkout.
It applies to your total (including shipping and tax), and any unused balance stays on your card for future orders.
Safety & Compliance
Are GoodSAM products Prop 65 compliant?
Yes. We meet California’s Prop 65 standards and test for heavy metals, labeling when required.
Do you test for contaminants?
Yes — we regularly test for heavy metals, molds, and mycotoxins to keep your snacks safe.
About GoodSAM
What does “GoodSAM” mean?
It’s our promise: Good for you, Good for farmers, Good for the planet.
Every product you buy helps regenerate the land, uplift farming communities, and bring better-for-you snacks to your pantry.
Who founded GoodSAM and why?
GoodSAM was founded in 2019 by Heather K. Terry after visiting Colombia in search of natural and organic ingredients.
She met smallholder indigenous farmers facing climate change, limited market access, and economic uncertainty — and built GoodSAM to change that story through direct trade, regenerative agriculture, and long-term farmer partnerships.
Careers & Partnerships
Is GoodSAM hiring?
Not right now, but send your resume to careers@goodsamfoods.com — we love connecting with talented people.
I have a small farm — can I work with GoodSAM?
Yes! Email hello@goodsamfoods.com with your farm information and practices
Still have questions?
Reach out anytime at hello@goodsamfoods.com — our small (but mighty!) team is happy to help.