Orders leave our warehouse within 24-48 hours. Once your order ships, we’ll email you a tracking link. You can use it to check the latest delivery update. 

If you haven’t received a shipping email or your tracking hasn’t updated, email orders@goodsamfoods.com with your order number, and our team will look into it.

Visit our Manage Subscription page and enter the email address you used at checkout. We’ll send you a login code so you can review your subscription and make changes to any upcoming orders. 

If you need help, email hello@goodsamfoods.com. An order that has already shipped cannot be cancelled.

We’re sorry something seems off. Stop eating the product and email hello@goodsamfoods.com with the product name, where you bought it, and a description of what you noticed. 

Include photos of the product and packaging, lot code and the Best By date. Keep the packaging and remaining product while we review your concern and help with the next steps. 

Because we sell food, we can’t accept returns or exchanges. If your order arrives damaged, missing an item, or contains the wrong item, email orders@goodsamfoods.com within 14 days of delivery with your order number. 

For a quality concern with a product purchased directly from goodsamfoods.com, email hello@goodsamfoods.com within 30 days of delivery. We’ll review what happened and help with the next steps. Read our full Refund Policy .

Reseal the package after opening and store it in a cool, dry place away from heat and sunlight. 

For longer storage, you can keep the nuts in the refrigerator or freezer to help preserve their freshness.

Please check around your delivery area and with anyone in your household, building, or mailroom who may have accepted the package. 

If it’s still missing, email orders@goodsamfoods.com with your order number. We’ll check the tracking details and help investigate with the carrier. An investigation may take 24–48 hours; if the package doesn’t turn up, we’ll help resolve it.

Orders leave our warehouse within 24–48 hours. Once yours ships, we’ll email you a tracking link with the carrier’s latest delivery estimate. Delivery time depends on your location and the carrier. 

If you need help with an order, email orders@goodsamfoods.com with your order number.

We currently ship to the United States and Canada. Additional shipping charges may apply to Canadian orders, and you’ll see the available options at checkout. We don’t ship to other countries at this time.

During warmer months, we use insulating materials and ice packs to help protect chocolate in transit. An additional warm-weather shipping charge helps cover that packaging. 

If your chocolate arrives melted, email orders@goodsamfoods.com with your order number and photos of the chocolate and packaging. We’ll review it and make it right.

We’re sorry we missed something. Email orders@goodsamfoods.com within 14 days of delivery with your order number, photo of the order and tell us what’s missing or incorrect. 

We’re sorry your order arrived damaged. Email orders@goodsamfoods.com within 14 days of delivery with your order number, description of the damage, photos of the item and shipping package. We’ll review it and help with a resolution.

We understand that you may need more time to enjoy what you ordered, especially if you stocked up. If you purchased directly from GoodSAM Foods.com, email hello@goodsamfoods.com with your order number, product name, photo of the package, lot code and Best By date. We’ll review your order and help with the next steps.

We’re sorry they don’t seem right. Stop eating them and email hello@goodsamfoods.com with the product name, where you bought them, what you noticed, photos of the nuts and packaging, lot code, and the Best By date. Keep the packaging and remaining nuts while we review your concern. 

Brazil nuts can show white marks for more than one reason, and changes in moisture or storage conditions may affect their appearance. We can’t tell what the spots are or confirm the nuts are safe to eat from a description alone. 

Stop eating them and email hello@goodsamfoods.com with photos of the nuts and packaging, the lot code, and Best By date. Keep the packaging and remaining nuts while we review your concern. 

Color can vary from one harvest or batch to another, but we’d like to look into anything that seems unusual to you. 

Email hello@goodsamfoods.com with the product name, where you bought them, what you noticed, photos of the nuts and packaging, the lot code and Best By date.

Go to Manage Subscription and enter the email address you used when you subscribed. We’ll send you a login code. 

If you don’t receive it or can’t access your subscription, email hello@goodsamfoods.com with the email address associated with your orders, and we’ll help.

You can review and make changes to upcoming orders in Manage Subscription. 

If you need help changing a product, delivery schedule, or address, email hello@goodsamfoods.com as soon as you can. Once an order has shipped, we can’t cancel or recall it.

Yes. Our nuts and coffee are USDA Certified Organic, non-GMO, and Certified Vegan. GoodSAM is also a Certified B Corporation. You can find the certifications for each product on its packaging and product page.

Our raw macadamias are not steamed or heat-treated; our roasted and salted macadamias are oven dry-roasted without added oil. 

Our raw Brazil nuts are hand-harvested and are not roasted. 

Pecans are blanched and lightly steamed during preparation. 

Walnuts are pasteurized. 

For details about a particular variety, email hello@goodsamfoods.com with the product name.

Our nut products are not certified gluten-free. The facilities that process them do not handle wheat or gluten-containing ingredients. 

If you need information about a particular product, including its sourcing or handling before it reaches the processing facility, email hello@goodsamfoods.com with the product name.

Our pecans are prepared in a dedicated, peanut-free facility that handles only pecans. Our other nuts are processed in peanut-free facilities that also handle other tree nuts; equipment may be shared, with cleaning and allergen controls between production runs. 

Please check the allergen statement on your specific package. If you have a severe allergy or need details about a particular product, email hello@goodsamfoods.com before eating it.

Testing varies by nut and lot. Each batch of our macadamias is tested for mold and mycotoxins before packaging, and macadamias also undergo routine third-party testing for heavy metals, microbes, and pesticides. Our walnuts undergo routine third-party microbiological and aflatoxin testing. If you have a question about a specific product email hello@goodsamfoods.com with the product name and lot code. 

Yes. Our coffee is third-party tested for mold, mycotoxins, and other contaminants. We also monitor the moisture of green coffee beans when they arrive as part of our quality controls. 

If you have a specific question about our coffee, email hello@goodsamfoods.com with the product name and lot code.

Because we sell food, we can’t accept returns or exchanges. If something isn’t right with your order or product, please reach out. We’ll review the issue and help with an appropriate resolution. Read our full Refund Policy.

We want you to feel good about trying GoodSAM. If your first purchase of an eligible product from GoodSAMFoods.com simply isn’t for you, email hello@goodsamfoods.com with your order number. 

Our one-time First Purchase Promise applies to reasonable household purchases and is limited to one approved claim per customer or household. If approved, we’ll refund the eligible product price to your original payment method; original shipping charges aren’t refunded. See our full Refund Policy

For a routine return or refund, please contact the retailer where you made the purchase, since they handled the transaction. 

If you have a concern about the product’s quality or safety, email hello@goodsamfoods.com as well. Tell us where you bought it, what you noticed, include photos of product, packaging, lot code and Best By date and our team will review it.